By ordering products from Trilight Ltd by phone, fax, post or website, you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you should not place an order with us.

Delivery

We aim to dispatch your goods within 24 hours. We use Initial City Link and Royal Mail 1st class post. However, orders can be delayed due to reasons beyond our control, so please allow 7 days for your order to arrive.

Our postage charges are as follows:

• Order totals £10 and under - £10
• Order totals between £10 and £20 - £8
• Order totals between £20 and £30 - £4
• Order totals between £30 and £40 - £2
• Every order over £40 includes free next day delivery.

Refunds and Returns

If you are not entirely happy with the goods you receive from us, you are entitled to a refund up to 7 days after receipt. Note that this applies to unopened goods only. Unfortunately we cannot refund for goods which are opened or used in any way.

To obtain a refund, please follow these instructions:

• Email or phone us, and tell us exactly the goods you wish to return plus their value.
• Mail the items back to us.
• On receipt of the goods, we will refund the value of the goods back to your credit / debit card.
• We will notify you, by email or phone, when the refund is complete.

Goods Damaged in Transit

If your items are damaged in transit, other than minor wear and tear to packaging, please follow the return instructions above to gain a full refund.

Complaints

If you have any complaints or queries about your purchase or your online shopping experience, please contact us on 0845 130 8494.

Privacy and Security

In order to process credit and debit cards online, we employ the services of PayPal, the global leader in online payments.

Using PayPal for payment processing gives you, the consumer, a number of advantages:

• When you reach the payment stage of your online transaction, you are connected directly to PayPal’s secure server. This means that all details which you type in, including your card number, are encrypted securely before being transmitted over the Internet.
• Your details are held securely with PayPal and are not released to any other party. Even here at Trilight Ltd, we never see your card details.
• When you make your first purchase, you create a (free) account with PayPal. This means that your subsequent purchases are even easier – simply log in to PayPal and your details are already there.

How the transaction proceeds:

You select one or more items by clicking the Add to Basket button. This keeps a record of each item and its value, ready for when you proceed to the “Checkout”.

By clicking the "Pay for Goods" button in the Shopping Basket, you start the transaction process. The first step involves logging in to your existing PayPal account, or creating a new account if you don’t already have one.

If you already have a PayPal account, your card details etc are already registered. If it's a new account, enter all the information as required. Note that we request a contact telephone number, just in case we need to contact you about your transaction. We will NOT make any sales calls.

You may, if you wish, add a comment or query in the "Message to Seller" box.

To make the payment, click the "Pay" button. If you wish to cancel the transaction without making any purchase, click the "Cancel" button.

PayPal then verifies your card details and, if everything is in order, debits the payment from your card and credits the payment to our PayPal account.

Following payment, or if you cancel the transaction, you will be returned to the main Trilight Ltd web site.

If you have made a payment, you will receive a confirmation email from PayPal. Note that the purchase will appear as "PAYPAL *TRILIGHTLTD" on your credit / debit card statement.

Note that Trilight Ltd website does not use cookies.

Legal Statement

This web site was created and is served from the U.K. Scottish law therefore governs it and should any legal discrepancy occur, it will be dealt with in a Scottish court of law. Copyright © Trilight Ltd. All content included on this site including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of Trilight Ltd unless otherwise specified. No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Trilight Ltd (or in the case of the Trademarks not owned by Trilight Ltd, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited.

User of Trilight Ltd Website

Trilight Ltd provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site.

Our Contract - Trilight Ltd's acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods.

Disclaimer – Warranties and Representations

Trilight Ltd uses reasonable endeavours to make Trilight Ltd site easy to use and free of problems. Trilight Ltd makes no (and expressly disclaims all) warranties or representations of any kind, express or implied by operation of law or otherwise including but not limited to warranties of satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, completeness and/or currency, with respect to this site or its contents including but not limited to all information accessible via this site, products and materials, text graphics, hyperlinks and with respect to sites accessed from Trilight Ltd website.

Partner Links

Trilight Ltd has chosen key partners to have links from its site. However these sites are not within Trilight Ltd's control and Trilight Ltd cannot be held responsible in any way for the content or services on these sites nor can it vouch for the privacy practices operated on those sites. Trilight Ltd's inclusion of links to such sites does not imply any endorsement of the material on such sites nor any association with their owners or operators. If you have any complaints relating to such sites, please contact them directly.

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.