Customer Service
- General
- Credit Accounts
- Shipping & Delivery
- Privacy & Security
- Damage, Loss in Transit Shortages Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Force Majeure Errors and Omissions
- Health and Safety at Work 1974
- General
- For the purpose of the Conditions “the Company” means Trilight Ltd, and “goods” means any material or service supplied by the Company. The ordering of goods from the Company will be considered to be an acceptance of the Conditions and where any condition conflicts with that of a customer’s Conditions of Purchase, the Company’s Conditions shall apply.
- Credit Accounts
- Prospective customers wishing to open a credit account should complete a Credit Account Application form. Until the opening of an account has been confirmed by the Company in writing goods will only be supplied on a pro forma basis.
- Shipping & Delivery
- Choice of Courier shall be at the discretion of the Company. A charge will be made to cover carriage on orders which will vary depending on weight Geographic location and delivery service chosen by the customer.. Delivery dates are quoted in good faith but shall not amount to any contractual obligation to adhere to such dates. No liability for direct of consequential loss arising from any delay will be accepted.
- Privacy & Security
- Here at Trilight.co.uk we are fully committed to making your online shopping experience safe and secure. We use a 128-bit encrypted Secure Socket Layer (SSL) to protect your personal data.
Our system authenticates the connection between your computer and ours and will encrypt any transferred data. A padlock symbol will appear on your browser to show you that the system is secure. Please note: We do not have access to your credit card details when you pay online. This is all handled by our server; making the system very safe. Alternatively, you may of course get in touch and place your order over the phone via 0845 130 8494.
Trilight Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
- Damage, Loss in Transit Shortages Returns & Replacements
- The Company will, when the quoted price includes delivery, repair or replace free of charge goods damaged in transit, provided that the carriers and the Company receive written notice of such damage within two days of delivery.
Goods should be checked, with the Delivery Note enclosed with the goods upon receipt and if received damaged or unsatisfactory condition must be signed for as such.
Shortages must also be notified to the Company within two days of delivery, failing which no liability will be accepted.
Non delivery of goods must be reported in writing to the Company within two days of receipt of invoice or advice of despatch, whichever is the earlier.
Goods correctly supplied may not be returned without written agreement. Goods so returned must be consigned carriage paid and be accompanied by full details stating the invoice number and date together with the reason for return.
Any article that has been supplied to special requirements cannot be accepted by the Company for return under any circumstances and in other instances a re-stocking charge will imposed. - Ordering
- Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
We accept Maestro, Visa, Mastercard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. - Payment, Pricing & Promotions
- Prospective customers wishing to open a credit account should complete a Credit Account Application form. Until the opening of an account has been confirmed by the Company in writing goods will only be supplied on a pro forma basis.
Quotations and Pricing
All quotations are made at current prices, but are subject to alteration without notice and goods will be charged at prices and discounts ruling at the date of despatch. The price and discount quoted will be applicable only to the quantity specified on the customer’s enquiry.
Any delivery times quoted are advisory only and may be subject to alteration dependant on supplier’s delivery to the Company. The Company cannot accept responsibility for any loss suffered by the customer in respect of delay or price increase beyond the Company’s control.
Where no period is stated in the Company’s quotation. The contents will be valid for 28 days.
All accounts are payable on or before the last day of the month following the date of invoice. The Company reserves the right to withhold supplies to any overdue account, and to charge interest on any amount not settled by the due date.
Where applicable Value Added Tax will be charged at the rate ruling at the date of despatch. Quotations are made exclusive of VAT but VAT may be shown as a separate item. - Force Majeure, Errors and Omissions
- Force Majeure The Company shall not be liable for its failure to perform any contract if such failure arises from any of the following : War, Civil disturbance, Fire, Strikes, Lock-Out, Flood and Parliamentary Status or other rules issued by any Government Department and any other causes similarly beyond the Company’s control. The company reserves the right to amend any accidental error and omission without liability
- Health and Safety at Work 1974
- All goods are sold on the express undertaking that customers are aware of the requirements and provisions of the above Act. The Company takes every care to ensure that goods offered for sale comply with the above Act when properly used and will not accept any liability in the event of misuse by customers.
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